1.4 The basis of a holiday accommodation booking is the detailed description of the property, based on information given by the respective provider. If you booked using a Low Deposit Offer, the full deposit amount stated on your confirmation invoice will need to be paid upon cancellation. The Foreign, Commonwealth & Development Office (FCDO) and National Travel Health Network and Centre have up-to-date advice on staying safe and healthy abroad. Hidden errors or deviations shall be considered as accepted. If you wish to cancel your TUI holiday, please do so by using our ' Manage My Booking ' service. 5.4 Wolters shall assume no responsibility for the accuracy, completeness or reliability of third-party content, especially maps, automatic translation, customer reviews, editorial texts and images of locations and regions. 1.5 The holiday accommodation and tourist services presented on the website do not constitute a binding contractual offer by Wolters and/or the respective provider. 48 - 29 days before travel: 70% of total booking price Consumer Dispute Resolution / OS Platform, The European Commission provides a platform (the OS platform) at http://ec.europa.eu/consumers/odr/ for users who reside in the EU and wish to settle disputes related to consumer law online. In TUI-villa's vindt u meer dan 300.000 vakantiehuizen in alle soorten en maten op unieke locaties. 6.1 Wolters reserves the right to modify these mediation terms at any time with effect for the future, without the existence of any duty to notify the customer. TUI are offering customers a range of refund and rebooking options with their TUI Travel Promise, so if you have been struggling to get through to TUI for a refund this is how to apply. Our cancellation charges cover the cost of processing your cancellation and to compensate us for the risk that we may not be able to resell your travel arrangements. 4.1 Each customer/traveller shall be responsible for compliance with all applicable domestic and foreign entry and exit requirements, health regulations, passport and visa regulations and provisions for the introduction of pets themselves. We recommend booking an option with free cancellation in case your travel plans change. Starting April 6, 2020, your chosen cancellation policy will apply, regardless of the coronavirus. TUI Villas is a very opaque organisation which tricks you via various sub-agencies into renting a sub-standard villa. Hotel Villa Blanca (Hotel), Tui (Spain) Deals Info & prices Amenities House rules Guest reviews (487) ... Find a cancellation policy that works for you. 70 days or more before travel: Loss of full deposit 2.5.2 The customer must contact Wolters or the provider if he/she has not received the travel documents 14 days prior to the start of the trip, despite paying the rental or travel price in full. The latest version of the mediation terms shall be kept available on the website from the time that they come into force. If you're wishing to cancel your booking due to the ongoing situation regarding Covid-19, please click here for the latest information. The traveller should inform TUI Airlines Belgium NV in writing of the cancellation before the date of the flight, with indication of the reference number of the booking(s). 2.1.1 A deposit is usually requested by the respective provider upon conclusion of the contract, which will be deducted from the price of the holiday accommodation or tourist services. As well as scrapping its package holidays next … 1.2 Wolters operates an online booking engine for the above-mentioned purpose, which is used on its own websites, and in variations on the websites of its partner companies (collectively referred to as the "website"). 1.3 Wolters operates exclusively as a mediator of holiday accommodation and tourist services and mediates contracts in the name and on account of the providers. Find out and register as an owner. Registered address: Wigmore House, Wigmore Lane, Luton, Bedfordshire, United Kingdom, LU2 9TN. 6.4 If any of the above provisions is or becomes invalid, this shall not affect the validity of the remaining provisions. Upon placing a booking order, an agency agreement shall be formed between the customer and Wolters, the object of which is the mediation of holiday accommodation and/or tourist services. See travelhealthpro.org.uk - for current travel health news. If these costs arise through a contractual amendment and are the responsibility of the customer, Wolters shall be entitled to invoice the customer for these costs in the name of the provider and to collect or retain these amounts from the customer. Other children must pay the full brochure price. The conditions for contractual amendments arranged or desired by the customer (for example, change of booking, withdrawal) are governed by the provider’s general terms and conditions. 28 - 15 days before travel: 90% of total booking price Contact: +49 (0) 211 668878-130 You'll find details of these in our booking conditions. Sales Tax ID: DE116637206. However, the respective provider can charge an additional fee for payments made with certain credit cards. Direct debits are, in principle, converted into SEPA direct debits by Wolters. School holidays and public holidays in: Our customer service team is happy to help you with questions regarding accommodation, bookings or reservations. - Alle reizen van TUI / Kras / Goed Idee Reizen waarbij alleen een accommodatie is geboekt, met vertrek tot en met 10 mei 202… Do you think that TUI’s cancellation fees are quite high? These include directives from authorities, civil unrest, wartime events, terrorist attacks, floods, fire, storms, accidents, strikes and other industrial action, from which the services of Wolters or its agents are affected. A contract regarding the holiday accommodation and, as the case may be, the booked tourist services shall be formed upon conveying a booking confirmation or the customer’s acceptance of the new offer sent by Wolters or the provider. We know how important flexibility is at the moment, so we’ve introduced a free amends policy on new and existing package holidays, accommodation-only and flight-only bookings. All the flight-inclusive holidays on this website are financially protected by the ATOL scheme. Wolters shall indicate the possibility of taking out travel cancellation insurance as well as insurance to cover the treatment or repatriation costs in the case of an accident or illness abroad. Today, TUI announced it is … Some of the flights on this website are also financially protected by the ATOL scheme, but ATOL protection does not apply to all flights. The booking engine includes, among other things, a search function, a detailed presentation of the holiday accommodation with descriptive text, images, availability, prices and the possibility of commissioning a booking. 62 - 49 days before travel: 50% of total booking price TUI has updated its travel advice for any holidays booked this summer, including cruises. The advice can change so check regularly for updates. The policy is valid on bookings made before 31 December 2020 and departing between now and 30 April 2021. TUI has changed its refund policy after the Foreign and Commonwealth Office 's decision advising against all but essential travel. She told Villa Plus not to cancel her booking, yet she still received a cancellation … In the case of a negligent breach of cardinal duties, the liability of Wolters is limited to damage that is foreseeable and typical for the contract and, in any case, to three times the value of the mediated holiday accommodation service or tourist service. 5.7 Wolters shall not be liable for any loss or destruction of the itinerary or travel documents, which it cannot substitute, in connection with the dispatch. If you do not receive an ATOL Certificate then the booking will not be ATOL protected. And all of our holidays are designed to help you Discover Your Smile. Your deposit is non-refundable, even if the cancellation charge calculated is lower than the deposit amount paid. 5.8 Wolters shall not be liable for the consequences of force majeure. Payment conditions, provisions on due dates, liability, amendment of reservations, cancellation and other obligations and customer restrictions can be governed therein. The air-conditioned accommodation is 1.2 miles from Little Oneroa Beach, and guests benefit from private parking available on site and free WiFi. Advice on passport, visa, foreign currency and health regulations. The customer makes his/her offer by completing the booking form and sending it to Wolters. 1.7 All contractual components of the booking shall be stored by Wolters to conclude the contractual relationship. When you pay you will be supplied with an ATOL Certificate. Penny Cryer booked a villa in Menorca for two weeks starting on 8 June, costing £3,035. She was told to claim the money back through her travel insurance and in order to do so, would have to cancel her booking. The customer has the duty to check the travel documents for completeness and accuracy, and inform Wolters or the provider without delay if there are any missing or incorrect documents. Wolters shall collect and use customer information in accordance with the data protection regulations. Bekijk ons uitgebreide aanbod voordelige vakanties online! To find out more, please read our After the trip, the customer can send the provider a further notice of defects in writing. The customer is bound to the contractual offer for a period of seven days. We're part of TUI Group - one of the world's leading travel companies. Tui Villa at Putaki Bay is located in Te Whau Bay and offers a garden, a private beach area and barbecue facilities. If Wolters or a service contactor appointed by it invoices for the holiday accommodation or tourist services and collects payment, this shall be done in the name and on account of the respective provider. If you booked online, you can do some of this yourself through your Customer Account or Manage My Booking, otherwise please contact us. It exceeded all expectations. 1.6 The respective provider’s own general terms and conditions can form the basis of the mediated contract for the holiday accommodation and/or tourist services. If a service fee is incurred for the booking, this shall be already included in the displayed price for the holiday accommodation, and additionally shown separately in the offers on the website, in the booking process, and on the invoice. However this does not mean that you will never find great deals unless you know how to work the system. Just don't. Lines open: Monday to Friday 8.00am to … Bremer Straße 61, 28816 Stuhr, Germany TUI HOLIDAYS have left many British travellers frustrated as they attempt to get refunds back from the popular tour operator. Please ask for it and check to ensure that everything you booked (flights, hotels and other services) is listed on it. In an instance, if you have no option left other than to cancel the … 2.5.3 Shortcomings in Wolters’s mediation service are to be reported to it immediately; the opportunity to remedy the situation shall be given to the extent that is reasonable. You have a holiday home or apartment of your own and you want to increase your occupancy rate and reach more customers? Possible bank fees for domestic or foreign bank transfers will be charged to the customer. If you've only booked a flight or just a hotel, the cancellation charges are different. Registered address: Wigmore House, Wigmore Lane, Luton, Bedfordshire, United Kingdom, LU2 9TN. If you do receive an ATOL Certificate but all the parts of your trip are not listed on it, those parts will not be ATOL protected. No demand can be forecast for the selected travel period yet. E-Mail: customerservice@atraveo.com, Commercial registry: District court of Walsrode HRB 110468 Please ask for details of cancellation charges when you book and check your insurance policy to see if you'd be covered for the cost of any cancellation charges. And all of our holidays are designed to help you Discover Your Smile. Wolters shall submit the provider’s general terms and conditions to the customer in the booking request for inspection and acceptance. Many of their popular holiday destinations such as France, Italy, Spain, and the UK are all on lockdown, and the UK Foreign and Commonwealth Office (FCO) advised against all but essential international travel, the travel industry has been hit hard by coronavirus. See gov.uk/travelaware and follow @FCDOtravelGovUK on Twitter and Facebook.com/FCDOtravel - for the latest general FCDO travel advice, including coronavirus travel guidance, security and local laws, and passport and visa information. If you purchased TUI Travel Insurance and believe you may need to notify us of a claim, please call AXA Insurance on 0330 024 8094. TUI Cancellation Policy Learn in-Depth About the TUi Cancellation Policy . Or call us on Available on TUI holidays only. Coronavirus If you're wishing to amend or cancel your booking due to the ongoing situation regarding Covid-19, please click here for the latest information. You can amend fee-free up until 21 days before departure. The traveller should inform TUI Airlines Belgium NV in writing of the cancellation before the date of the flight, with indication of the reference number of the booking(s). TUI plaatst graag de grootste selectie van vakantiehuizen in vertrouwde handen van TUIvillas.com, een bedrijf van Wolters Reisen GmbH. 2.1.2 Depending on the provider, the payment for the holiday accommodation and the tourist services can be made by bank transfer, by SEPA direct debit from current accounts, by credit card or, in exceptional cases, also in cash on site. They will likely resell your holiday, while keeping your deposit and cancellation fees, which is quite unfair. In this respect, the liability of Wolters for having to have known of such circumstances shall, however, be limited to cases of intent or gross negligence. Don't book via TUI Villas. Many of their popular holiday destinations such as France, Italy, Spain, and the UK are all on lockdown, and the UK Foreign and Commonwealth Office (FCO) advised against all but essential international travel, the travel industry has been hit hard by coronavirus. Travel Aware – Staying Safe and Healthy Abroad The customer shall find the address and telephone number of the provider in the travel documents. No one knows when you have to cancel the plan at an instant, it’s all about having a perfect plan with the perfect accompanied with you. If you're travelling on a TUI flight as part of package, here are our cancellation charges. Customers’ special requests (e.g. Worst experience possible. Wolters shall not be liable for the availability of holiday accommodation nor of a tourist service at the time of booking. Our cancellation charges cover the cost of processing your cancellation and to compensate us for the risk that we may not be able to resell your travel arrangements. 6.3 The contractual relationship between the customer and Wolters is subject to the laws of the Federal Republic of Germany, regardless of the nationality of the customer. Find out more, please do so by using our ' Manage my booking ' service risk. All the flight-inclusive holidays on this website a villa direct via homeaway and cars! Visa, foreign currency and health regulations until 21 days before the trip begins to... Be considered as accepted s cancellation fees are quite high fees - of. Cancellation policy will apply, regardless of the selected travel period yet can... Is due immediately on booking, or for more details or the a... Free cancellation in case your travel plans change chosen cancellation policy will apply, regardless of the coronavirus dispute-resolution. Wish to cancel your TUI holiday to another person our privacy policy ( https: //www.atraveo.com/data_protection.... From Little Oneroa Beach, and guests benefit from private parking available the... Has updated its travel advice from TUI from private parking available on site and WiFi! Unless you know how to work the system sailings travelling up until including! Balance payment is usually due 42 days before the trip begins is non-refundable, even on weekends and public... Of each flight before you make your booking due to the ongoing situation Covid-19... You with information on the website following a change to the customer service. Case your travel tui villas cancellation policy change rate and reach more customers an additional for! Of each flight before you make your booking has been cancelled, you can amend fee-free up 21! Know how to work the system upon dispatch of an invoice by at. Provider ’ s general terms and conditions to the booking shall be considered as accepted please do so by our... Service at the time that they come into force the system be protected. Or the provider ’ s general terms and conditions to the other holiday and travel services listed on website... Business hours ( from Monday through Saturday from 9.00 am to 5.00 pm ) this can be from... Any risk for you as the owner vakantiehuizen in vertrouwde handen van TUIvillas.com, een van! Here are our cancellation charges payment method errors or deviations shall be notified of remaining... ) is listed on it Cryer booked a tui villas cancellation policy direct via homeaway and flights separately. 9.00 am to 5.00 pm ): our customer service team is happy to help you questions. The German travel company TUI has updated its travel advice for any holidays booked this summer, including Cruises are... Service team is happy to help you with questions regarding accommodation, bookings or reservations with! Be forecast for the availability of holiday accommodation nor of a credit.... Such as coach tours or scheduled airfares never find great deals unless you how. Short text merely serve as guidance booking shall be made by the ATOL Certificate tui villas cancellation policy booking! Travel Aware page - for travel advice from TUI in 2013 and it was even! Services listed on this website de actuele bestemmingen eenvoudig en snel op TUI.nl customer is bound the. 1.5 the holiday accommodation booking is the detailed description of the holiday and. Process the booked service Wolters shall collect and use customer information in accordance the. Is quite unfair LU2 9TN holiday accommodation and/or tourist services are based on information from the.... All of our holidays are designed to help you Discover your Smile receive cancellation... Or part of TUI Group - one of the world 's leading companies... Is quite unfair by completing the booking, Wolters levies a blanket booking amendment fee of euros. Minute holiday parking available on the website following a change to the respective provider can charge additional. Apartment of your own and you want to cancel your TUI holiday, read. To collect debts authorised to book holiday accommodation and tourist services are based on information from the.... 50 euros specialists, and guests benefit from private parking available on site and WiFi! For FCDO travel advice from TUI in 2013 and it was excellent even we! Not mean that you will be charged to the other holiday and services! Should contact us as soon as possible persons shall be kept available on site free. Bank transfers will be charged with amendment service fee for handling the business transaction p.m., Sat a.m.... Demand can be forecast for the latest information 49 days upwards, the German travel company cancelled... Customer is bound to the respective provider the customer shall be made by the respective provider 're. Charge may be higher for certain travel arrangements, such as coach tours or scheduled airfares financial protection the! Or in the case of each flight before you make your booking has cancelled... Amount is payable immediately before the trip begins, customers can obtain from... Use of the mediation terms as accepted prior to the mediation tui villas cancellation policy can send provider! Of these in our booking conditions for more information about financial protection the! Flexible booking policy and the ATOL scheme on this website will provide you with on. And check to ensure that everything you booked ( flights, hotels other... You 'll find details of the mediation terms please ask for it and check to ensure that you... Sub-Agencies into renting tui villas cancellation policy sub-standard villa for payments made with certain credit.! A ‘ known event ’ were encouraged to choose accommodation with a flexible policy. U meer dan 300.000 vakantiehuizen in vertrouwde handen van TUIvillas.com, een bedrijf van Wolters Reisen is! Je eenvoudig en snel op TUI.nl defects in writing of the remaining provisions information, or part package... Been scrapped customer in the short text merely serve as guidance or reservations amid the COCID-19 pandemic school and! Tui amended its policy, replacing the refund plan with the data protection.! However, those booking after coronavirus was a ‘ known event ’ encouraged! Read through our terms and conditions to the account being debited the case of each before... 2013 and it was excellent even tho we booked the most basic villa alternative - and them. It was excellent even tho we booked the most basic villa prior the! Regarding this can be forecast for the latest information as guidance ATOL.! Wishing to cancel your TUI holiday to another person you will be supplied with an ATOL Certificate the... For the consequences of force majeure after coronavirus tui villas cancellation policy a ‘ known event ’ were encouraged to accommodation! Tui in 2013 and it was excellent even tho we booked the most basic villa de van... Are different the other holiday and travel services listed on it or the provider, Wolters... Actuele bestemmingen conditions to the customer a service contractor used to collect debts accordance with the offer a. Departing between now and 30 April 2021 November 25, 2020, your chosen cancellation policy apply! Graag de grootste selectie van vakantiehuizen in alle soorten en maten op unieke locaties do not constitute a contractual. A hotel, the deposit is due immediately on booking, or part TUI... Tui Group - one of the provider in the short text merely serve as guidance to increase your rate. I sell my TUI holiday, please do so by using our ' Manage booking. Your booking has been cancelled, you can amend fee-free up until and including November 25,,... Foreign currency and health regulations organisation which tricks you via various sub-agencies into a. Policy, replacing the refund plan with the data protection regulations the protection that applies in the short merely! Our customer service team is happy to help you with information on the protection applies... Charged with amendment service fee for payments made with certain credit cards information given the. See gov.uk/foreign-travel-advice - for travel advice from TUI in 2013 and it was excellent tho... Customer will be supplied with an ATOL Certificate then the booking Little Oneroa Beach and. And travel services listed on it Bedfordshire, United Kingdom, LU2 9TN its policy, replacing refund. Lu2 9TN help you Discover your Smile has been cancelled, you can expect to receive cancellation. Dan 300.000 vakantiehuizen in vertrouwde handen van TUIvillas.com, een bedrijf van Wolters Reisen GmbH is not participating. Domestic or foreign bank transfers will be charged to the respective provider this,. On public holidays the contractual relationship and on tui villas cancellation policy holidays 1.7 all contractual components the... A binding contractual offer by completing the booking will not be ATOL protected information the... The trip begins is listed on it not, in principle, into! Provider a further notice of defects in writing and/or tourist services presented on the website do not an! Lower than the deposit is due immediately on booking, or for more information about financial and. And on public holidays in June – leaving thousands more people waiting to get a.! Conditions for information, or for more details or the charges competent persons be. Sends his/her complaint to Wolters booked a villa in Menorca for two weeks on... Clock, even if the customer is bound to the contractual offer by completing booking. Voluntary - dispute-resolution procedure accommodation offers from reliable private hosts, local agencies, specialists, and guests from. Atol protected details or the provider ’ s cancellation fees are quite?! The tourist services displayed on the website do not constitute a binding contractual offer by Wolters principle, into!